Refund policy

Refund Policy

We want you to love your purchase. If something isn't right, here's how returns work.

Returns: You have 30 days from the day your order is delivered to request a return. Items must be unworn, undamaged, and in their original packaging with any tags attached. To start a return, email stephanie@pendantbox.site with your order number and a photo of the item.

Once your return is approved, we'll send you instructions and a shipping address. Items sent back without an approved return request can't be accepted.

Damaged or wrong items: Inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We'll arrange a resolution without charging you return shipping.

Non-returnable items: For hygiene reasons, earrings for pierced ears and any custom, personalized, or engraved pieces are final sale. Gift cards and sale items are also non-returnable.

Return shipping: For ordinary returns, the customer is responsible for return shipping.

Exchanges: The fastest way to get the piece you want is to return your original item and place a new order once your return is approved.

Refunds: After we receive and inspect your return, we'll email you and issue a refund to your original payment method within 10 business days. Bank or card processing can add a few days on top of that.

Questions? Email stephanie@pendantbox.site